Accessibility at Storage New Malden
Storage New Malden is committed to providing an accessible and inclusive online experience for all visitors, including people with disabilities. This Accessibility Statement explains the steps we take to make our New Malden storage website easier to use, the standards we aim to meet, and how you can contact us with accessibility requests or feedback.
Our Accessibility Commitment
We aim to align our website with the Web Content Accessibility Guidelines, WCAG 2.1 Level AA. These guidelines are widely recognised as the international standard for digital accessibility and are designed to make websites more usable for everyone, including people with visual, auditory, motor, and cognitive impairments. Our goal is to offer an accessible Storage New Malden experience from the first visit through to making an enquiry about our storage services.
Supporting Screen Readers
The Storage New Malden website is designed to work with modern screen reader software. We use clear page structures, headings, and descriptive text to help screen reader users navigate and understand content. Images used for important information are given alternative text wherever possible so that screen readers can describe them. Where images are purely decorative, we aim to ensure they do not create unnecessary audio clutter.
We also strive to write content in plain and straightforward language, helping screen reader users and visitors who use text-to-speech tools to quickly find essential information about our New Malden storage options and services.
Keyboard Navigation
Our website is designed to be navigable using only a keyboard. This is helpful for visitors who cannot use a mouse or a touch screen. You should be able to move through menus, buttons, and form fields using the Tab, Shift plus Tab, Enter, and arrow keys. Interactive elements are intended to have a visible focus state, so it is clear which part of the page is currently selected.
We regularly review layouts, forms, and calls to action on the Storage New Malden website to maintain and improve keyboard accessibility, ensuring that essential information about storage unit sizes, availability, and services remains easy to reach.
Visual Design and Readability
We work to maintain sufficient colour contrast between text and background to support visitors with low vision or colour vision deficiencies. Text is sized and spaced for readability, and pages are built to be responsive so that content reflows on different screen sizes, including mobiles and tablets commonly used in the New Malden area.
Where possible, we avoid relying solely on colour or visual effects to convey meaning, making it easier for all users to understand and use our online storage information and services.
Ongoing Improvements
Accessibility is an ongoing process. As we add new content and features to the Storage New Malden website, we aim to review them against WCAG 2.1 AA guidelines. We also welcome feedback from customers and visitors in the New Malden community to help us identify any barriers that might still exist.
Contact for Accessibility Requests
If you experience any difficulty using the Storage New Malden website, or if you need information in a different format, we encourage you to contact us. You can reach our team by using the contact form on our website or by using the postal details provided on our contact page.
Please include a description of the issue you encountered, the page you were visiting, and the type of device and browser you were using. This information helps us investigate the problem and work towards a solution. We will review your request and aim to respond as promptly as possible with appropriate support or an alternative way to access the information.
We value all visitors to our accessible Storage New Malden website and are committed to making our online services as usable and inclusive as we can.




