Storage New Malden Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage New Malden provides storage and related removal services. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm or company who requests or uses the services of Storage New Malden.
Company means Storage New Malden, the provider of storage and associated removal services.
Services means all services provided by the Company, including but not limited to storage, collection, delivery, loading, unloading, packing, handling and related removal activities.
Goods means any items, property or belongings that the Client places into storage or asks the Company to handle, transport or store.
Contract means the agreement between the Client and the Company incorporating these Terms and Conditions, formed when a booking is confirmed.
2. Scope of Services
The Company provides storage services and may also offer related removal, collection and delivery services. The specific services to be provided will be set out in the booking confirmation or written quotation. Any additional services requested after the initial booking will be subject to availability and may incur additional charges.
The Company may operate within a defined service area and reserves the right to decline bookings that fall outside its normal operating region or that it considers unsafe, impracticable, unlawful or disproportionately costly.
3. Booking Process
All bookings must be made directly with the Company. A booking may be initiated by telephone, online enquiry or in writing, but no binding Contract will exist until the Client has accepted the quotation and the Company has issued a booking confirmation.
When making a booking, the Client must provide accurate and complete information, including details of the location, access arrangements, type and quantity of Goods, required dates and any special handling requirements. The Company relies on the information supplied by the Client when preparing quotations and planning the Services.
The Company may revise or withdraw a quotation if the Client’s requirements change or if the information supplied was inaccurate or incomplete. Any changes to the booking, including dates, addresses, access times or the volume of Goods, must be communicated to the Company as early as possible and are subject to acceptance by the Company.
4. Quotations and Pricing
Quotations are based on the information provided by the Client at the time of enquiry and are normally valid for a limited period specified in the quotation. Unless expressly stated otherwise, quotations are exclusive of any additional charges that may arise due to changes in the scope of work, waiting time, parking costs, tolls, or unforeseen difficulties in access or handling.
The Company reserves the right to adjust prices to reflect changes in costs, taxes, fees, or regulatory requirements, provided that any such change affecting an existing booking will be notified to the Client as soon as reasonably practicable.
5. Payments and Charges
Unless otherwise agreed in writing, payment for storage and removal services is due in advance. For storage services, charges are usually payable in regular billing periods, for example monthly, and must be paid on or before the due date shown on the invoice or statement.
The Company may require a deposit at the time of booking. Any deposit payable, and whether it is refundable or non-refundable, will be stated in the quotation or booking confirmation. The Company is not obliged to reserve space or resources until any required deposit has been received.
If payment is not received by the due date, the Company may suspend access to the Goods, refuse to carry out further Services, apply late payment charges and, after giving reasonable notice, exercise a lien over the Goods and take steps to recover outstanding sums. This may include selling or disposing of the Goods in accordance with applicable law and applying any proceeds against the amounts owed, after deducting reasonable costs.
The Client is responsible for all charges incurred under the Contract, including storage fees, handling charges, insurance fees where applicable, and any costs arising from the Client’s breach of these Terms and Conditions.
6. Cancellations and Amendments
The Client may cancel or amend a booking by notifying the Company as early as possible. Cancellation terms, including any applicable charges, will be set out in the quotation or booking confirmation. Where not otherwise agreed, the following general provisions apply.
If the Client cancels more than a reasonable number of working days before the scheduled service date, no cancellation fee may be charged, and any deposit may be refunded at the Company’s discretion, less any non-recoverable costs. If the Client cancels at shorter notice, the Company reserves the right to retain all or part of the deposit and to charge a cancellation fee that reflects the time reserved, costs incurred and loss of opportunity to accept other work.
If the Client fails to be present or fails to provide access at the agreed time and place, this may be treated as a late cancellation, and the Company may charge for wasted time and costs. Any rescheduled services will be subject to availability and may incur further charges.
The Company may cancel or postpone a booking if it is unable to perform the Services due to circumstances beyond its reasonable control, including adverse weather, accidents, road closures, industrial action, or regulatory restrictions. In such cases, the Company will use reasonable efforts to notify the Client and rearrange the Services. The Company will not be liable for losses arising from such cancellation or postponement, but any pre-paid charges for unperformed Services will normally be refunded or credited.
7. Client Obligations
The Client must ensure that the Goods are properly and securely packed, labelled and prepared for storage or removal, unless the Company has expressly agreed to provide packing services. Fragile, valuable or delicate items should be clearly identified and, where appropriate, separately insured.
The Client is responsible for ensuring suitable and safe access to the premises at both collection and delivery points, including adequate parking, loading areas and any permissions or permits required. Any delay or additional costs arising from restricted access, waiting time or the need to move Goods by alternative routes or methods may be charged to the Client.
The Client must not store or request the Company to handle any prohibited or hazardous Goods. This includes, without limitation, explosives, flammable materials, corrosive substances, illegal items, perishable foods, live animals, plants, and any Goods that are dangerous, contaminated or likely to cause damage or nuisance.
8. Storage Terms
During the storage period, the Goods will remain the property of the Client. The Client must ensure that the Company has up-to-date contact details at all times. Any change of address or contact information must be notified promptly.
Access to stored Goods may be available by arrangement during normal operating hours and may be subject to reasonable notice requirements and handling charges. The Company may limit or refuse access where necessary for safety, security or operational reasons.
The Client must not store Goods on behalf of third parties without the Company’s consent and must not use the storage facilities for any unlawful purpose. The Company reserves the right to open and inspect any container or item if required to do so by law, by enforcement authorities, or if it reasonably believes that the Goods may pose a risk or breach these Terms and Conditions.
9. Liability and Risk
The Company will exercise reasonable care and skill in providing the Services but does not accept liability for loss or damage to Goods except as expressly set out in this section. The Client is advised to arrange suitable insurance for the full value of the Goods.
Unless otherwise agreed in writing, the Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable amount per item or per consignment, subject to an overall maximum. The applicable limits will be stated in the quotation or booking confirmation or made available on request.
The Company will not be liable for any loss or damage arising from inherent defect, deterioration or fragility of the Goods, packing or unpacking not performed by the Company, normal wear and tear, changes in atmospheric conditions, vermin, insects, or other causes outside the Company’s reasonable control.
The Company will not be liable for indirect or consequential loss, including loss of profit, loss of use, loss of enjoyment, emotional distress or similar claims. The Client acknowledges that the charges reflect the limitations of liability set out in these Terms and Conditions.
Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within a reasonable period from the date of delivery, collection, or discovery of the loss or damage. The Client must provide sufficient evidence to enable the Company to investigate and, where appropriate, assess the claim.
10. Waste Regulations and Disposal
The Company operates in accordance with applicable waste management and environmental regulations. The Client must not treat the Company’s storage facilities or vehicles as a means of disposing of waste or unwanted items unless a specific clearance or disposal service has been agreed.
Where the Company agrees to remove and dispose of items, the Client confirms that they have the right to authorise disposal and that the items are not hazardous waste or subject to special handling requirements unless this has been expressly disclosed. Additional charges may apply for disposal services, particularly where items require special treatment under waste regulations.
The Company reserves the right to refuse to accept items that it reasonably believes constitute prohibited waste, hazardous materials or items that would breach environmental or waste legislation. If such items are found in storage or on the Company’s vehicles, the Company may arrange for their removal and disposal at the Client’s expense and may notify the appropriate authorities where required.
11. Insurance
The Company’s charges do not automatically include insurance cover for the Client’s Goods. The Client is strongly advised to arrange separate insurance for storage and removal. Where the Company offers insurance or introduces a third-party insurer, the terms, conditions, exclusions and limits of any such policy will be provided separately and will form a distinct agreement between the Client and the insurer.
12. Termination of Storage
Either party may terminate the storage arrangement by giving reasonable written notice in accordance with the notice period specified in the Contract. On termination, the Client must remove all Goods from storage and settle all outstanding charges.
If the Client fails to remove the Goods at the end of the notice period or after the Contract has otherwise been terminated, the Company may continue to charge storage fees and, after giving reasonable notice, may exercise a lien over the Goods and ultimately sell or dispose of them to recover amounts due, in accordance with applicable law.
13. Data Protection and Privacy
The Company collects and processes personal data only to the extent necessary to provide the Services, manage the Contract, comply with legal obligations and maintain security. Personal data will be handled in accordance with applicable data protection legislation and the Company’s privacy practices, which may be made available on request.
14. Complaints and Dispute Resolution
The Company aims to provide a professional and reliable service. If the Client is dissatisfied for any reason, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved. The Company will deal with complaints fairly and in a timely manner.
If a dispute cannot be resolved directly, the parties may consider using mediation or another form of alternative dispute resolution. This does not affect either party’s right to bring legal proceedings in the courts of competent jurisdiction.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect. Any invalid, illegal or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable while preserving its intent.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. No waiver shall be effective unless it is in writing and signed by the Company.
The Client may not assign or transfer any of its rights or obligations under the Contract without the Company’s prior written consent. The Company may assign or subcontract all or part of its rights and obligations where necessary for the proper performance of the Services, provided that it remains responsible for the acts and omissions of its subcontractors.
These Terms and Conditions, together with any quotation, booking confirmation or other written agreement between the parties, constitute the entire agreement and supersede any prior understandings or representations relating to the subject matter. Any variation to these Terms and Conditions must be agreed in writing by the Company.
