Newmalden Storage Service Terms and Conditions
These Newmalden Storage terms and conditions set out the agreement between Newmalden Storage and the customer using our storage services. They are intended to explain how bookings are made, how payments work, what happens if a booking is changed or cancelled, and the responsibilities each party has while the storage service is in use. By making a booking, the customer agrees to these terms, together with any written quotation, booking confirmation, inventory note, or other service-specific information provided at the time of reservation.
The purpose of these storage service terms is to create a clear and fair basis for the supply of self storage and related services in the UK. These terms apply whether the customer uses a unit for short-term overflow storage, business stock, household belongings, seasonal items, or other permitted goods. They should be read carefully before confirming a booking, as acceptance of the booking indicates an understanding of the responsibilities, restrictions, and charges described here.
In these conditions, references to “we”, “us”, and “our” mean Newmalden Storage, and references to “you” or “the customer” mean the person, company, or organisation entering into the storage agreement. If a booking is made on behalf of a business or another person, the person making the booking confirms that they have authority to do so and that they will ensure compliance with these terms.
1. Booking Process
A booking for storage at Newmalden is only confirmed once we have accepted the reservation request and provided a booking confirmation. Any quotation issued before confirmation is an invitation to treat and does not guarantee availability. The booking process may require the customer to provide identification, contact details, payment information, and details of the goods to be stored. We may also request additional information where necessary for security, access control, insurance verification, or compliance with legal obligations.
When making a booking, the customer must ensure that all information provided is true, accurate, and complete. This includes the name of the account holder, the expected move-in date, the size of the unit required, and any special handling needs. If the customer later discovers that the information provided is incorrect, they must notify us promptly, as changes may affect pricing, access, or suitability of the unit. We are not responsible for loss arising from inaccurate information supplied by the customer.
The customer is responsible for checking that the selected storage unit meets their requirements before confirming the agreement. Unless expressly agreed otherwise, unit sizes are approximate and are provided for guidance only. The customer should satisfy themselves that the unit is suitable for the goods they intend to store, including whether those goods can be safely loaded, stacked, and accessed. Acceptance of a booking does not amount to a guarantee that the unit will be appropriate for every possible use.
We reserve the right to refuse a booking, cancel a pending reservation, or request further information where there are reasonable grounds to do so. This may include concerns about prohibited items, security, payment history, misuse of facilities, or inability to meet legal or operational requirements. Any decision to refuse or withdraw a booking will be made fairly and in good faith, but we are not obliged to provide a storage service where doing so would be impractical, unsafe, or unlawful.
Bookings may be made for a fixed period or on a rolling basis, depending on the arrangement agreed. The start date, minimum term, and notice requirements will be stated in the booking confirmation or service agreement. If the customer moves in earlier than planned or requires an extension beyond the original term, the applicable rates and conditions may be adjusted accordingly. Continued use of the unit after the expiry of any agreed period may be treated as a renewal on the then-current terms.
Where access arrangements, gate codes, keys, locks, or other security devices are issued, the customer must keep them safe and confidential. Any loss, sharing, or unauthorised use may be treated as a breach of contract and may result in suspension of access or additional charges. The customer is responsible for ensuring that anyone they authorise to access the unit complies with these terms as if they were the customer.
2. Payments and Charges
All fees for Newmalden storage services are payable in accordance with the rates and billing cycle stated in the booking confirmation, invoice, or updated notice of charges. Unless agreed otherwise in writing, fees are payable in advance. This may include rent, deposits, administration charges, late payment charges, cleaning fees, lock replacement charges, disposal costs, and any other lawful fees connected to the use of the service.
We may revise prices from time to time. Where a price increase applies to an ongoing agreement, we will give reasonable notice unless the change is required immediately due to a tax, legal, or operational adjustment beyond our control. The customer remains responsible for paying all charges due up to the date the agreement ends and for any fees incurred as a result of breach, damage, abandonment, or failure to remove goods on time.
Payments must be made using the methods we make available from time to time. If any payment is declined, reversed, or not received, we may charge reasonable administrative costs and may suspend access until all overdue sums are cleared. Failure to pay on time may also result in interest or late fees where permitted by law and specified in the agreement. Nothing in these terms limits our right to recover unpaid debt through lawful means.
Deposits, where taken, are held as security against unpaid charges, damage, or breach of contract. A deposit is not rent in advance unless expressly stated. Any valid balance remaining after deductions may be returned once the account is settled and the unit is vacated, subject to inspection and confirmation that all obligations have been met. If deductions are made, we may provide a statement of the reasons for doing so.
Payment obligations
- Pay in full and on time according to the agreed billing schedule.
- Keep payment details up to date so recurring or scheduled payments can be processed.
- Cover any bank charges, chargeback costs, or collection costs reasonably incurred.
- Promptly settle any extra charges arising from overholding, cleaning, or damage.
3. Cancellations, Termination, and Early Exit
If the customer wishes to cancel before the storage period begins, the cancellation must be made in accordance with the notice period stated in the booking confirmation. If no specific cancellation period is stated, a reasonable notice period will apply. Any deposit refund or cancellation fee will depend on the timing of the cancellation, the level of administration already undertaken, and whether the unit has been held off the market for the customer.
Where the service has already started, the customer may remain liable for charges up to the end of the notice period or minimum term, as applicable. Early termination does not automatically cancel any sums already due, including arrears, cleaning costs, damage costs, or expenses incurred because the unit was not vacated in accordance with these terms. If the customer leaves goods behind after termination, those goods may be treated as abandoned in line with the agreement and any lawful procedure available to us.
We may terminate or suspend the agreement immediately if the customer seriously breaches these terms, uses the unit for prohibited items, fails to pay amounts due, creates a health and safety risk, or engages in unlawful or threatening conduct. Where termination occurs due to customer breach, any refund is at our discretion except where required by law. We may also terminate on reasonable notice if we are unable to continue the service for operational or legal reasons.
4. Customer Responsibilities and Use of the Unit
The customer must use the storage unit only for lawful purposes and only for goods permitted under this agreement. The unit must not be used as living accommodation, for business activity requiring planning permission or licensing unless expressly allowed, or in any way that causes nuisance, obstruction, contamination, or risk to others. The customer must keep the unit locked when not in use and must not share access unless authorised by us.
The customer is responsible for packing, storing, and protecting their goods appropriately. Items should be stored in a manner suitable to their nature, value, and fragility. We are not responsible for loss caused by inadequate packaging, overloading, poor stacking, hidden defects, or deterioration due to the nature of the goods themselves. The customer should ensure that insurance cover is in place where appropriate, especially for high-value, fragile, or business stock.
We may inspect the unit where we have reasonable cause to do so, including concerns about damage, safety, prohibited items, or breach of contract. Where possible, we will provide notice, although in emergencies or where the law permits, entry may be made without prior notice. Any inspection will be carried out with reasonable care and only to the extent necessary to protect safety, property, or legal compliance.
The customer must promptly report any issue that could affect the security or condition of the unit, such as a damaged lock, suspected water ingress, pest evidence, or unauthorised access. Delays in reporting may increase loss or damage and may reduce the extent to which any claim can be considered. The customer must also remove all personal property at the end of the term and leave the unit in a clean and tidy condition, subject to reasonable wear and tear only.
Prohibited items
- Explosives, fireworks, flammable liquids, or gas cylinders.
- Perishable food, waste, hazardous chemicals, or toxic substances.
- Stolen goods, illegal drugs, counterfeit goods, or weapons.
- Animals, plants, or anything that may attract pests or create odours.
5. Liability, Insurance, and Damage
We will exercise reasonable care and skill in providing the storage service. However, to the fullest extent permitted by law, we are not liable for loss or damage to goods stored unless the loss is caused directly by our proven negligence or breach of contract. We do not accept responsibility for indirect loss, consequential loss, loss of profit, loss of business, loss of goodwill, or loss arising from the customer’s own failure to comply with these terms.
Nothing in these UK storage terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If we are found liable, our liability will ordinarily be limited to the value of the goods directly affected and, where relevant, the level of cover lawfully available under any agreed insurance arrangement or statutory limit.
The customer is responsible for arranging insurance for their goods unless we have expressly agreed in writing to provide alternative cover. Any insurance-related information provided by us is for general information only and does not amount to a warranty that goods are fully insured. The customer should ensure that the policy chosen reflects the replacement value and nature of the items stored, as well as any exclusions or excesses that may apply.
We are not liable for damage caused by events outside our reasonable control, including fire, flood, storm, subsidence, power failure, theft by third parties, public disorder, industrial action, or governmental action, unless such loss is directly caused by our negligence. Likewise, we do not accept liability for items already damaged, defective, contaminated, or improperly packed before being placed into storage.
6. Waste Regulations and Environmental Compliance
The customer must comply with all applicable UK waste and environmental laws when using the storage service. Goods stored at the facility must not be treated as waste unless we have expressly agreed to handle them under a lawful waste arrangement. The customer must not leave rubbish, discarded items, packaging waste, liquids, or hazardous materials in or around the unit unless we have specifically authorised such activity in advance and in writing.
If the customer intends to dispose of unwanted items, they remain responsible for doing so lawfully and for any associated fees. Any waste left in a unit, in communal areas, or on access routes after the booking ends may be removed and dealt with at the customer’s expense. We may also pass on disposal charges, cleaning charges, and any regulatory costs incurred as a result of improper disposal or environmental contamination.
Where items are capable of becoming environmental hazards, including batteries, oils, fuels, solvents, or electronic waste, the customer must ensure they are stored only if lawful, safe, and properly contained. The customer must not cause pollution, odour, leakage, infestation, or any condition that may give rise to a breach of environmental or health and safety law. If such a risk arises, we may take immediate protective action and recover our reasonable costs from the customer.